Values in Care: Embedding Dignity, Respect & Compassion in Every Interaction
Facilitator:
Mrs. Victoria Williams – Accredited Workplace Mediator, UK
Course Details:
Duration: Half-day
Format: Interactive workshop (available in-person or online)
Languages: English (Romanian translation available upon request)
Course Overview
In health and social care, values are not abstract ideals — they are actions.
Our Values in Care workshop equips professionals with the skills and mindset needed to deliver care that is consistently respectful, kind, and compassionate.
Drawing on NHS values, CQC standards, and real-world scenarios, this course helps you integrate dignity, empathy, and workplace respect into everyday practice. Whether you are delivering frontline care, leading a team, or supporting colleagues behind the scenes, this training provides you with a practical framework to build a culture where everyone feels safe, valued, and heard.
What You Will Learn
The Core Values of Care: Explore the principles of dignity, compassion, and respect as outlined in the NHS Constitution and the Care Certificate.
Linking Personal & Organisational Values: Reflect on how your personal values align with your professional conduct — and how to bridge any gaps.
Building a Respectful Culture: Understand how respectful communication and empathy-driven behaviour contribute to safer, more inclusive care environments.
Practical Tools for Everyday Use: Use values-based strategies to improve staff morale, enhance service quality, and reduce workplace conflict.
Conflict, Culture & Compassion: Discover how kindness and clarity help prevent and resolve tension before it escalates — particularly in emotionally demanding roles.
Who Should Attend
This training is ideal for:
- Care and support workers in health, mental health, and social care
- Registered nurses, medics, therapists, and healthcare assistants
- Team leaders, supervisors, and service managers
- Workplace wellbeing leads, mediators, and HR professionals
Featured Resource: About the Facilitator
Mrs. Victoria Williams brings over 20 years of NHS experience and deep expertise in workplace mediation, team wellbeing, and values-led care.
Having supported staff at all levels — from frontline to leadership — she has seen first-hand how dignity and compassion transform workplace dynamics, reduce conflict, and improve outcomes for both staff and service users.
Victoria combines deep sector insight with a warm, engaging style that leaves participants both empowered and inspired.
Why Values Matter
Research from Skills for Care and the CQC shows that values-driven care leads to better service quality, higher satisfaction, and improved team morale.
Embedding dignity and respect into every interaction isn’t just a regulatory requirement — it’s the foundation of safe, person-centred practice.
Join us to rediscover the human side of care.
Learn how to lead with kindness, communicate with clarity, and model values that uplift everyone you serve.